Got questions? We've got answers.
Video credits are tokens that allow you to download TikTok videos. Each video download consumes one credit from your account.
Credits never expire once purchased. You can use them at any time.
No, we can only download public TikTok videos due to privacy restrictions.
We accept all major credit cards and PayPal through our secure payment processor, Stripe.
You can reach our support team at support@utopianlabs.co. We aim to respond within 24 hours.
We offer refunds only if you are unable to download videos due to technical issues. If you're having trouble, try downloading videos in smaller batches first. For any technical issues, please contact us at support@utopianlabs.co. Note that refunds are not available for partially used credits or after successful downloads.
You can download multiple videos simultaneously, limited only by your available credits.
Videos are downloaded in their original quality MP4 format, maintaining the original resolution and quality.
Still have questions? Email us at support@utopianlabs.co